We strive to offer you exceptional products and customer service. If you have any questions or concerns regarding your order, please don’t hesitate to reach out. Our goal is to ensure that you enjoy a smooth and enjoyable shopping experience.

1. Delivery Information

• Processing Time: 1-3 Business Days
• Shipping Time: 15-20 Business Days
• Total Delivery Time: 16-23 Business Days
• Tracking Information: You will receive an email with tracking details once your order has been shipped.
• Address Changes: We cannot change the shipping address once your order is dispatched. Please note, we do not ship to P.O. Boxes.

2. Cancellations

• Cancellation Window: You may cancel or modify your order within 12 hours of placing it.
• Cancellation Fee: If the order has already been processed, a 15% management and transaction fee will apply. Orders that have not been processed will not incur any fee.
• How to Cancel: To cancel or modify an order, please contact us at support@gosabic.com with your order number and modification details.

3. Return Policy

We aim to make returns as simple as possible. Please review the guidelines below:

• Return Eligibility:

  • Accepted Returns: We accept returns only for defective or damaged items. Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
  • Non-Accepted Returns: We do not accept returns due to issues such as incorrect size, dislike, or reasons other than defects or fulfillment errors.

• Return Process:

  • Request a Return: Submit your return request within 14 days of receiving the item.
  • Return Shipping: You must ship the returned item(s) back within 7 days of approval.
  • Packaging: Items must be returned in their original packaging, inside a protective shipping box.

• How to Initiate a Return:

  • Contact us at support@gosabic.com within 14 days of receiving the item.
  • Provide your order number, a description of the issue, and photos of the defective or damaged item.
  • Note: Please do not send returns to the address on the package as it is not our return address. This will delay processing.

• Shipping Costs: You are responsible for the cost of return shipping. Shipping costs are non-refundable.

• Tracking and Insurance: For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost return shipments.

4. Exchanges

We only offer exchanges for defective or damaged items:

• How to Request an Exchange:
  • Contact us at support@gosabic.com with your order number and details of the defect or damage.
  • If approved, we will provide a return address.
  • Exchange Processing Time: 5-7 Business Days from receipt of the returned item.

5. Refunds

• Refund Processing Time: Once we receive and inspect the returned item, your refund will be processed to your original payment method within 5-7 business days.
• If You Haven’t Received Your Refund:
  • Check Your Account: Verify with your bank or credit card company for any delays in processing.
  • Contact Us: If you still haven’t received your refund after these checks, please reach out to us at support@gosabic.com for assistance.

6. Contact Information

For any inquiries or concerns, please contact us:

• Email: support@gosabic.com
• Address: 1942 Broadway St., STE 314C, Boulder, CO 80302, USA
• Phone: +1 (619) 854-7062
• Customer Support Hours: 9 AM – 5 PM PST, Monday to Saturday

7. Important Information

• Refunds for Shipping: Shipping costs are non-refundable. You will be refunded only for the cost of the returned items.
• Refund Processing Time: Refunds will be issued to your original payment method within 5-7 Business Days from the receipt of the returned item.

8. Additional Resources

For more details on our policies and services, please visit the relevant sections of our website:

• Shipping Policy
• Privacy Policy