Frequently Asked Questions (FAQ)
1. What is your refund and return policy?
Q: Can I request a refund or return a product?
A: Yes, you can request a refund or return a product within 14 days of receiving it. To be eligible, the product must be in its original condition and unused. For more details, please refer to our Refund & Return Policy.
2. What steps do I need to take to request a refund or return a product?
Q: How do I request a refund or return a product?
A: To request a refund or return, please submit a request through our Contact Form on our website or contact us at support@gosabic.com. Make sure to include your order details and the reason for your return or refund request.
3. How long will it take to receive my refund or replacement product?
Q: When will my refund or replacement be processed?
A: Once we receive and inspect your returned product, we will process your refund or send a replacement within 5-7 business days. Refunds will be issued to your original payment method.
4. What is your shipping policy?
Q: What shipping methods do you offer?
A: We offer free shipping on all orders. Order processing typically takes 1-3 business days, and shipping times can range from 15-20 business days, depending on your delivery location.
5. How can I track my order?
Q: How do I track my order?
A: After your order has been shipped, you will receive an email containing a tracking number and a link to track your order. You can use this information to monitor your shipment’s status on the carrier’s website.
6. What is your privacy policy?
Q: Can I trust that my personal information is protected?
A: We are committed to safeguarding your personal information. For details on how we collect, use, and protect your data, please refer to our Privacy Policy.
7. How do you use cookies on your website?
Q: Can I control the use of cookies on your website?
A: Yes, we use cookies to improve your browsing experience. You can learn more about our cookie usage and how to manage them by reading our Privacy Policy.
8. Can I change my order information after placing the order?
Q: Can I modify my order after it’s been placed?
A: If you need to change your order, please contact us as soon as possible. We may be able to assist you if your order hasn’t been processed or shipped yet.
9. How can I contact your customer service?
Q: How can I get in touch with customer service?
A: You can reach us via email at support@gosabic.com or through our Contact Form on our website. We typically respond within 24 hours on business days.
10. Do you provide a warranty for your products?
Q: Do you offer a warranty for your products?
A: While we do not offer a warranty, you can still request a return or exchange under our Refund & Return Policy.
11. Can I cancel my order after it has been placed?
Q: Can I cancel my order once it’s been placed?
A: If your order has not been processed or shipped, we can cancel it. Please contact us as soon as possible at support@gosabic.com.
12. Can I use discount codes or promotions?
Q: Can I use discount codes or promotions during checkout?
A: Yes, discount codes or promotions can be applied at checkout. Please note that discount codes are subject to expiration and specific terms.
13. Do you offer international shipping?
Q: Do you ship internationally?
A: Currently, we only offer shipping to the United States. If you’re located outside the US, please reach out to us for further information.
14. Does your privacy policy comply with legal regulations?
Q: Does your privacy policy comply with current legal regulations?
A: Yes, our privacy policy is designed to comply with current data protection regulations, including the GDPR and CCPA.
Contact Information
If you have any questions that are not answered above, please contact us at:
- Email: support@gosabic.com
- Phone: +1 (619) 854-7062
- Address: 1942 Broadway St., STE 314C, Boulder, CO 80302, USA